Helpdesk

What is a LiveOn Digital Event?

A LiveOn Digital Event is the online equivalent of a Physical Event, as you can enjoy online all of its content and networking experience. The LiveOn platform allows you to take part in sessions which are held live, to visit sponsors booths and to converse live with sponsors representatives as well as to communicate in real time with potential associates and customers who may also be attending the same event.

How can I sign up for a LiveOn Digital Event?

To attend and take part in the proceedings of a LiveOn Digital Event as a participant, speaker or sponsor, you will have to follow the procedure established by the respective event organizer. You can register through the conference Lobby by selecting “Login” (upper right area in the “Lobby” section) and then “Registration”. These statements are automatically forwarded to the organizer, from whom you will receive an update on the progress of your registration and participation process, including its potential cost. Note that for any questions, you must contact the organiser in his contact details mentioned in infokiosk or have been communicated to you by him in some other legitimate means. After processing your application according to the organizer process (including checks of your details and your payment, if required), you will receive information about the progress of your registration and participation process. Note that for any questions, you must contact the organizer at his contact details mentioned in infokiosk or have been communicated to you by him in some other legitimate means.

I am at the Lobby. How do I register to a LiveOn Digital Event?

There is a “Login” button in the upper right-hand corner of your screen. By pressing it, you will be redirected to a special screen where you must press on “Register”.

Here you may sign up for the LiveOn Digital Event you want to attend by filling in the following details: Name(*), Last Name(*), Company(*), Title, Phone, Profile link (hyperlink of your possible personal website), Facebook, LinkedIn, Twitter, Email(*), Password(*), Password Confirmation(*). Of these details, those marked with (*) are mandatory.

To complete your registration, you must check the box below the "I have read the Data Protection Policy ", stating that you have read and accept the terms of the Data Protection Privacy Policy.

Username is automatically defined as the e-mail you sign up with. This email can not be changed after registration. As a password, you specify what you want during the registration process in the "Password" field (you confirm in the "Confirm Password" field). Note that your password is unique, only you know it, and you can change it at any time only via the password change process that you will find on the same screen.

Once your application has been processed, according to the organiser’s procedure (including checks of your details and your payment, if required), you will receive information about the progress of your registration and participation process. Note that for any questions, you must contact the organiser in his contact details mentioned in infokiosk or have been communicated to you by him in some other tested way.

I'm at the Lobby. How do I enter a LiveOn Digital Event?

In the upper right corner of your screen, there is the "Login" button. Pressing it will take you to a special screen where you will have to enter the username (which is the email you stated during your registration) & the password that the organizer has confirmed to you after your registration. Then press the "Login" button to complete your Login process.

After logging in, you will be automatically forwarded to the Lobby of the LiveOn Digital Event you registered. Note that now the Login button has been replaced by your Profile button: your photo (if you submitted one during the registration process) and your first name. This means you are already logged in and may start browsing the LiveOn Digital Event areas.

I forgot my username and password, what can I do?

The username is the email you registered when you signed up. If you have forgotten it, contact the Organizer of the LiveOn Digital Event you've subscribed to.

If you forgot your password, during the Login process you will have to click on "I forgot my password". On the screen to be displayed, you should on the tab "step 1. Confirm your email" enter the email you entered when you registered and then press the "Send Password Reset Link" button. This process is completed with the appearance of the message " We have e-mailed your password reset link! ".

The password reset message is sent automatically, however it may take some time to receive it from your mail server and forward it to your account mailbox, so we recommend that you check your email account regularly. If you do not find the above password reset message, repeat the above procedure.

When you receive the e-mail with the Password Reset Link, click on this "Reset Password" button. On the screen that will appear, enter your new password twice: once in the "New password" field and another in the "Confirm new password " field. Then click on the "Change Password" button to complete the password change process and return to the Login screen and sign in to this LiveOn Digital Event.

What can I do at a LiveOn Digital Event?

At the navigation area, which is at the upper part of the screen in the Lobby area and respectively at the same place in all other areas of a LiveOn Digital Event, you will find a set of menus with our main “destinations”:

- Lobby: this is the entry point for a LiveOn Digital Event, where you can get informed on the topics, the agenda and the speakers of the event you are attending.

- Agenda: here you can find out about the individual sessions on the program, their hours and speakers and select the speeches and discussions you want to attend.

- Sponsors: in this area you can meet the event sponsors, find out about their products and services and discuss with their available representatives.

- Helpdesk: here you will find the assistance and information you need on how a LiveOn Digital Event operates and how to attend the event you have registered for.

How do I change the language of the LiveOn app menus?

The organizer of the LiveOn Digital Event you will be attending may have set LiveOn menus and general texts in the various venues of the event to be available in two or more languages. In this case, the language selection button will appear in the menu area, with the flag and the name of the language selected by the organizer by default.

You can select another language for the app by clicking on the language button that appears in the navigation menu area at the top of the screen. By clicking on this button, you will see and select the display language you want.

With this procedure, you can change the display language of the app as often as you want. Note that this process does not affect the language in which the organizer has entered the texts related to his event (e.g. topics and descriptions of speeches and discussions, corporate descriptions in the sponsors booths, etc.), which will appear in that language regardless of which language the application appears in, as well as your personal information (e-card) which will appear in the language in which you have entered them.

What is a sponsor’s e-booth in the Sponsors area of a LiveOn Digital Event?

It is a special section at a LiveOn Digital Event that allows sponsors to present their business to participants, exchange contact details and, by using the live video call function, interact directly with them, join them in discussions and thus generate potential customers.

How can I visit a sponsor’s e-booth in the Sponsors area of a LiveOn Digital Event?

After logging in, you visit the “Sponsors” area (by clicking on the relevant menu button), where you can see the e-booths of the sponsors of the event you registered to attend.

Find the e-booth you would like to visit, one at a time, and get to visit it by clicking on the company's name or logo at the top part of its listing. Once at the e-booth page, you can find the sponsor’s short company profile, a presentation video or photo (top part of the e-booth) and product literature and other information the company has added to the download section (bottom part of the e-booth).

How can I contact the sponsor's executives in his e-booth?

Once the e-booth is staffed with at least one sponsor’s representative, you will also have the option to leave your contact details there (select “Keep my details” button) or message (select the “Chat” button) and video call (select the “Video call” button) the first available representative. All buttons can be found at the top part of the e-booth, right below the sponsor’s short company profile.

At the bottom part of the e-booth, you will see a list of the company representatives currently registered at it, as well as their status (online/offline) at the time of your visit.

All sponsor representatives appear with a graphic listing of their e-card, showing their photo (if uploaded at the e-card), full name, business title and company name, their status (online / offline) and the “Send details”, “Chat” and “Video Call” buttons. You can select the ones who are online to either leave your contact details (select the “Send details” button) or message (select the “chat” button) and video call (select the “video call” button) them. Once sharing your contact details with a sponsor‘s representative you automatically receive theirs at your e-mail, or have access to them through their listing: the “Send details” button turns to “Profile” and by clicking on it a pop-up window with their e-card details appears.

What informational material can I find in the sponsor's e-booth?

You may select and download to your computer any of the digital files the sponsor has made available at the Download Section of his e-booth, entitled “Information about the company and its activities”, or browse their selected web pages through the links posted there. In this later case, a separate browser window will automatically pop-up, to allow you to browse these pages while staying connected to the main event. Note though that, in case of a long inactivity with the main event, you may be asked to log in again upon returning to it.